Questions to Ask
At Capital City Cremation, we’re committed to transparency and quality. Our 10-Step Cremation Promise is just one way we provide peace of mind to families. Whether you’re planning ahead or arranging services for a loved one, we offer options designed around your needs.
Here are 12 essential questions to consider when selecting a cremation provider:
- Where is my loved one taken after passing? Unlike others who may use third-party facilities, we retain care exclusively in our own secure facility, ensuring your loved one remains in our hands from start to finish.
- Do you own your crematory? We perform cremations on-site in our private cremation center, where families can attend, view, and witness in one location for added convenience and reassurance.
- How is identity verified? Our rigorous 10-Step Cremation Promise includes physical or photo identification to ensure your loved one’s identity, exceeding provincial requirements.
- Are cremations performed individually? Yes, as required by law. By operating our own crematory, we oversee every step, preserving the sanctity of the process.
- When does the cremation occur? After legally required paperwork is complete, we schedule promptly. With three cremation retorts, we can offer expedited services to meet family needs.
- Can I attend the cremation? Yes. Since we operate our own crematory, we offer attended cremation for families who wish to witness this final step.
- Is a casket required? A regulatory board-approved container is required. We offer a range of dignified options to suit your needs.
- Why do families attend the cremation? Some choose to attend for cultural or religious reasons, others for closure or peace of mind. We ensure this experience is personal and meaningful.
- Is embalming necessary before cremation? Embalming is not legally required but may be recommended for viewings. We guide families in making an informed decision.
- When will the cremated remains be available? With Capital City Cremation, remains are often ready within 48 hours, with options for pick-up or delivery for an additional charge..
- Do cremation societies offer lower-cost options? Cremation societies provide referrals but not services. Our direct pricing offers more value for a similar cost.
- Why do cremation prices vary? Service levels differ widely. For those seeking a dignified yet cost-effective option without extensive funeral home amenities, Capital City Cremation offers exceptional value.
For more information, please contact us directly at 780-425-5002. We’re here to help guide you through every decision with care and transparency.